1. GENERAL

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between KARE Enterprise (“Company,” “we,” “us,” or “our”) and any institutional, government, or individual customer (“Client,” “you,” or “your”) accessing or using the KARE Enterprise website and procurement platform (“Platform”).

By registering an account, or by placing an order through the Platform, you confirm you are authorized to whether on your own behalf or on behalf of the organization or any government or private entity you represent and that the organization accepts this Agreement.

This Agreement, together with our Privacy Policy and any feature-specific terms referenced below (each, “Additional Terms”), forms the entire agreement between you and KARE Enterprise regarding use of the Platform. Additional Terms apply whenever you use the corresponding feature or program and are incorporated into this Agreement by reference. If there is a conflict between this Agreement and any Additional Terms, the Additional Terms will govern for that feature.

We may change this Agreement or any Additional Terms at any time by posting the updated version on the Platform. Your continued use of the Platform after an update takes effect means you accept the change.

2. YOUR ACCOUNT

An account may be registered either by an organization (a “Business Account”) or by an individual acting in their own capacity. A Business Account belongs to the organization that registers it, not to any individual — the organization may designate one or more administrators, who can manage account settings, view order and billing information, and control which individuals (“Users”) may access the account and what they are permitted to do. An individual account belongs to and is managed solely by the person who registers it.
You are responsible for:

• keeping account and registration information accurate and current;
• maintaining the confidentiality of login credentials and account access; and
• all activity conducted through the account, including, for Business Accounts, activity by its Users.
  
  

You must notify us promptly if you believe your account has been accessed without authorization. We may suspend or terminate an account, or any individual User’s access, at our discretion — including where we suspect fraud, misuse, or a violation of this Agreement.

3. COMMUNICATIONS

By using the Platform, you agree that we may contact you electronically — by email, SMS, or notices posted on the Platform — regarding orders, account status, invoicing, and other operational matters. These transactional communications are necessary for use of the Platform and cannot be turned off while the account is active. Marketing communications are separate and can be managed through your account preferences.

4. ORDERS AND PRICING

Placing an order through the Platform is an offer to purchase; it is accepted only when we issue an Order Confirmation. We may decline or cancel an order at our discretion, including for reasons of stock availability, pricing errors, or credit assessment.
Prices displayed on the Platform are subject to change until an order is confirmed. Applicable taxes, freight, and other charges apply unless stated otherwise.

5. DELIVERY

We aim to deliver orders within the timelines indicated at checkout or in the Order Confirmation; these timelines are estimates and not guaranteed. Delivery may be affected by circumstances outside our control, including courier delays, incomplete delivery information, or events described in Section 9 (Force Majeure).

6. RETURNS, DAMAGED OR INCORRECT GOODS

If goods arrive damaged, defective, or do not match your order, or if you wish to return an eligible item, our Returns Policy explains how to report the issue and what is required to process a claim or return. Returns and refunds are strictly governed by the specific terms and conditions set forth in the agreement executed between KARE Enterprise and the concerned party and may vary depending on the products purchased. Returns outside the circumstances covered by the applicable policy or agreement are handled at our discretion.

7. CANCELLATIONS

You may request cancellation of an order before it has been dispatched. Once an order has been dispatched, any request for return or refund shall be handled in accordance with the applicable Returns Policy and the specific terms and conditions set forth in the executed agreement between KARE Enterprise and the concerned party. Cancellation requests may be subject to the conditions set out in the applicable agreement and Returns Policy.

8. ACCEPTABLE USE

You may not use the Platform for any unlawful, fraudulent, infringing, or harmful purpose, or in a way that could damage, disable, or impair the Platform or interfere with any other user’s access to it. You may not attempt to access another user’s account or data without authorization.
We may investigate suspected violations of this section and may suspend or terminate access to the Platform where we determine a violation has occurred and may report unlawful activity to appropriate authorities where circumstances warrant.

9. FORCE MAJEURE

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government action, labor disputes, or failures of third-party service or logistics providers. We will notify you where reasonably practicable and resume performance once such circumstances are resolved.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, our aggregate liability arising out of or in connection with this Agreement is limited to the amount paid for the order giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profits, business, or data.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by negligence.

11. INTELLECTUAL PROPERTY

All content made available through the Platform — including text, graphics, product listings, logos, and software — belongs to KARE Enterprise or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for legitimate procurement purposes only. You may not copy, resell, or otherwise commercially exploit Platform content without our permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your own legitimate procurement purposes. This license does not permit you to copy, reproduce, republish, frame, scrape, data-mine, reverse engineer, modify, create derivative works from, resell, sublicense, or otherwise commercially exploit any Platform content, in whole or in part, without our prior written permission.

You may not use any automated means (including bots, crawlers, or scrapers) to access, extract, or collect content or data from the Platform, except as expressly permitted through features we make available for that purpose.

Any unauthorized use of Platform content immediately terminates the license granted under this section, without prejudice to any other rights or remedies available to us.

12. GOVERNING LAW AND DISPUTES

This Agreement is governed by the laws of India. Any dispute arising out of or relating to this Agreement is subject to the exclusive jurisdiction of the courts in Mumbai, India, following a good-faith attempt at resolution between the parties and, failing that, arbitration under the Arbitration and Conciliation Act, 1996, seated in Mumbai.

13. GENERAL PROVISIONS

If any provision of this Agreement is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign your rights under this Agreement without our consent; we may assign ours freely in connection with a merger, acquisition, or sale of assets.

14. CONTACT

Questions about this Agreement can be sent to [email protected]